Manual Labour Services
Our manual labour services encompasses cleaning, sanitising and manufacturing related activities, which will be carried out by the foreign workers employed by the Group under our own recruitment quota issued by the Ministry of Home Affairs, Malaysia.
Our services are provided on a contract basis of at least one year to shopping centres and hypermarkets, food and beverages outlets, resort hotels and theme parks as well as manufacturers in the electrical and electronics industry. Rest assured, our foreign workers are well-trained and are equipped with necessary skills to carry out manufacturing-related processes.
Manforce Group pledges to deliver the best value in the market, offering a quality service delivery at a competitive and affordable market price. As a total solutions provider, our services are tailored according to the unique requirements of each client. With us as your strategic partner, you will no longer have to worry about possible mismatch of quality and expectations among the foreign workers. We also strive to address any issues related to the welfare of the foreign workers supplied to our clients, alleviating their concerns on business operation interruption.
At Manforce Group, we do not compromise on the quality of our services and solutions. In order to ensure a strict regulatory compliance and quality standards, we have developed our very-own quality manual. The manual, which is the core of our service delivery, outlines procedures and control in relation to quality management system, communication with customers, revision on quality manual and procedures, management review, training, internal quality audits, evaluation and selection of foreign partners in source countries, and non-conforming services.
The operations of Manforce Group, particularly those related to payroll and human resource management, are driven extensively by the use of technologies. We have engaged with IT service providers to continuously upgrade our servers, platforms, functionalities and other technological means. Currently, the Group utilizes three payroll and human resource management systems as follows:-
The real time web-based human resource management system focuses on foreign worker profile management, which tracks their biodata, passport information, medical screening results, insurance coverage and expiry date, as well as work visa and permit expiry date. The system also looks into work demand and the creation of work schedules of foreign workers, thus simplifying the process to mobilise our foreign workers as required by the clients. MTS is used by both our personnel and Foreign Partners, and all communications, processes and related matters in relation to foreign workers are communicated via the system.
iPay is the Group’s payroll management system that is used to calculate and fulfill the payment of foreign workers’ salaries based on a pre-set schedule and timely manner. It consolidates attendance, salary grade, benefits, reimbursements, leaves, advances, overtime incurred and salary terms and conditions to compute salaries.
The system also keeps record of salaries and payrolls, which allows immediate generation of payroll reports such as payslips and salary summaries.
The system facilitates foreign workers’ daily medical treatment requirements. Among its key features is the availability of real-time information such as the medical records of foreign workers. This includes the number of medical leaves taken or still available, location of nearest healthcare service provider, leave attendance and others. Not only that, HealthMetrics also allows access to medical treatment without any complications. By showing i-Kad or Passport copy with HealthMetrics sticker on it, foreign workers can seek immediate medical treatment at any panel healthcare providers/clinics, without having to pay for their medical fees upfront.